Hello and welcome!
This is Joe, and I work for Natalie. We are thrilled that you have chosen to stay with us and would like to thank you for your reservation.
We want to ensure that your arrival is as smooth as possible, so please take a moment to read the following instructions carefully. As you are our private guest, our policy requires that there be no registration with the front desk without a Host present. For this reason, your Host for the duration of your stay will be Robinson, and he will be your greeting upon arrival.
Robinson’s contact number is +1(305)-527-8703. He will work with you to coordinate a time and place to meet and receive the keys and proper guest registration. On Arrival he will also provide further details regarding your stay, including guest procedures. You will need to contact Robinson a day prior or morning of arrival (10 AM to noon) unless we arrange check in otherwise. Your name must match your booking source on arrival.
A form of a Pictured ID is required in advance for submission to the temporary Hotel registration and resident security department. If you have not already sent picture IDs to Natalie or myself, please send to my email, or a text image to my phone at +1(216) 392-7141. This is a security feature used in the Hotel for you and the resident wing. All expected registered guests must provide ID, with the exception of children in a family.
An arrival time window is needed by you for me to help schedule your check in, Host greeting, grounds tour, and registration.
On Arrival the $62.70 daily resort fee is to be collected at the time of registration. Please be advised you will again need a pictured ID for registration and a credit card to secure spending for incidentals/resort fee. The 1 Hotel Residence Lobby Desk will be authorizing your credit card at check-in for $200 per day for up to 7 days. If any incidentals incur, they will be charged to your temporary house account and then settled upon check out.
All hotel amenities such as gym, pool, spa, and restaurant access are included with your stay. Direct Hotel services of maintenance, food room delivery, are not unless your stay is over 31 nights.
For concierge services such as resort restaurant reservations, spa requests, contact the 1 Homes Residence concierge directly and request to speak to residents concierge at +1(305)604-1000.
You are supplied with an initial supply of toiletries, towels, and amenities. Being a resident vacation rental and unless housekeeping is scheduled during your stay these amenities inside the room are not replenished. There is a pharmacy convenience store located across the street with a large selection for personal needs.
Housekeeping can be scheduled in advance with fees as follows.
Housekeeping can be scheduled in advance with fees as follows.
One single full cleaning $120.
Three or more cleanings during your stay, $100 per day. We will provide fresh towels daily, replenished toiletries and amenities. Sheets are changed every other day.
Unless otherwise arranged in advance, check in is after 4:00 PM and check out is 11:00 AM. 11:00 AM checkout is mandatory due to our cleaning and tight turn over schedule. As much as we would love to allow a late check out it is not possible. A Bellman can store luggage if needed for early arrivals and later departures, and during this time you will receive a temporary grounds key to use as needed.
Food service stock or package delivery please contact me directly for instructions.
Valet Parking at the Resort is $62.70 per night.
Please keep in mind you are solely our guest, in our private suite. In the event of a problem or emergency, you may contact us, 24 hours a day. Below is any contact information you may need during your stay.
Primary On-site Contact: Robinson +1(305) 527-8703 Email: robinsonbarboza@gmail.com
Secondary Contact Luis +1(786) 399-0531
Third Contact: Marco +1(786) 797-8463
My contact information: Joe +1(216) 392-7141 Email: jsemary@gmail.com
Driver Service Jose is one of our services we recommend for transport. Service is $105 from Miami international. Please Contact Jose Lopez in advance to schedule directly if desired. +1(786) 302-9749 eps.limoservice@gmail.com
Please keep us updated on any delays that may arise in your travels during any stage of getting to Miami Beach and the 1 Hotel. It is required to communicate with your Host en route or from the airport to confirm your arrival.
Some basic room rules and notes.
Again, unless otherwise arranged in advance, check in is after 4:00 PM and check out is 11:00 AM.
This is a non-smoking room and resort. We ask that you refrain from smoking in the room or balcony at all times.
Refrain from flushing diapers, napkins, and large amounts of tissue down the toilet as they are low flow and extremely sensitive.
Please do not use our house bath towels for removing makeup.
Do not leave trash in the halls by the doors. Please dispose of trash daily.
If there are any problems please contact Robinson, Luis, or myself via email, call, whatsapp, or mobile text.
For very urgent matters please call us immediately.
In the case of a serious emergency matter and the unlikely event we are not responding, please only then contact security or the front desk.
Address: 102 24th St, Miami Beach, FL 33139
Some Points of Interest Map https://tinyurl.com/InterestsMiami
Recommended Restaurants Map https://tinyurl.com/Diningmiami
Thank you and safe travels.
Joe
www.luxemiamicondos.com